The policy on changes and returns must be requested to the email info@cocomartcr.com

 The user agrees to carry out the exchange and return process step by step with the indications of     the cases that do apply for this procedure.

 It is important that the user reviews their purchase upon receipt, and in the event that it arrives   defective, damaged, another style, size or color, they must take a photograph and send the email   to info@cocomartcr.com, where they will be given the information on how to proceed.

Changes and returns that apply:

  • Time to make the change or return of 7 business days from the moment you receive your purchase. (with invoice)
  • Keep its original packaging, labels, user guides.
  • Complete products with no missing accessories.
  • Sealed, except those that the change is made by default at the time of opening and without using or installing.
  • It can be changed if another style or color, quantity or weight arrived by mistake.
  • If the product was damaged at the time of shipment.

Does not apply for exchanges and returns:

  • Discounted items are considered non-return sales and cannot be returned or exchanged.
  • Items that do not have labels attached and do not have original packaging.
  • Items missing accessories and guides.
  • Items that have visible signs of wear or tear.
  • Products that were not processed for return within 7 business days.
  • Toners and inks for printers.
  • Costume jewelery and jewelry.
  • CDS, electronic games.

In order to guarantee the hygiene and safety of our clients, returns are NOT accepted in:

  • Nursing, feeding and hygiene products for babies.
  • Cosmetics, makeup and perfumery.
  • Nail polishes
  • Brushes, combs, hair accessories
  • Vitamins, supplements.
  • Bathing suits or bathing suits.
  • Underwear.
  • Headphones

Shipping costs in return or product exchanges

  • The shipping cost is assumed by the user when it is an error at the time of requesting the product, (he asked for something by mistake and requests the change).
  • The store where you make your purchase will assume the cost of shipping for change, when the store made the mistake at the time of packaging and sent your order wrong.
  • The shipping cost is assumed in cases where the product arrives damaged at the time the customer receives it.

For Cocomart it is a pleasure to serve you, questions or doubts to the email info@cocomartcr.com





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